Whether you’re looking for round-the-clock care, overnight respite, daily assistance, or just weekly drop-ins, on Better Caring, you can find the highest quality workers fast and easily.
Care and support workers can create their own profile on Better Caring that outlines their experience, qualifications, availability, hourly rates and interests. You can then easily search, compare and choose the right care worker for you.
By hiring directly, you can afford more hours of care, while care workers have the potential to earn more, and you can both benefit by building long-term relationships.
Better Caring charges clients an additional 5% as a service fee, and deducts a 10% care worker service fee on the payment received by care workers.
No fees are charged until a client hires a care worker and the services are delivered. All payments are made online and can be easily tracked via your timesheet and reports on your dashboard.
All of the workers on the Better Caring platform have comprehensive insurances arranged on their behalf. Read more about insurance.
Note: Care workers might choose to provide additional information about themselves on their profile. Some of this information we do not independently verify, so we recommend that it is a good idea to review the care worker’s original paperwork and credentials the first time you meet.
Nursing Services such as wound care, diabetes care, catheter care, medication management, continence management, bowel and bladder management or case management.
Personal Care such as showering, dressing, toileting and grooming, manual transfer, assistance with medication, dementia, palliative and disability care as well as care assessment, planning and coordination.
Social Support and Domestic Assistance such as companionship, social outings, shopping assistance and transport, meal preparation, cleaning and laundry, light housework, gardening or basic home maintenance.
In fact, lower administration costs means that your government funding can often go a lot further when you hire care and support workers directly via the Better Caring platform.
The provider or agency managing your funds will have a responsibility to make sure any care worker you select has a current police check, is suitably qualified and experienced, has insurance and an ABN. Your provider can verify this on the Better Caring platform.
Credit/Debit Card: This is the most common method of payment and can be set up online. After you approve a care worker’s timesheets, the cost of the care plus the 5% Better Caring client service fee will be charged to your nominated credit card.
Direct Debit from a Bank Account: Payment can be direct debited from a nominated account after the care worker’s timesheet is approved. A completed direct debit authority form will need to be uploaded to your account and then verified. The form can be downloaded in the Payment Details section of your profile.
The following payment options can be set up by calling 1300 73 65 73:
Invoice: Service providers, and in some cases individuals who are self-managing or plan-managing government funding, have the option to pay by invoice. The platform generates invoices in the name of the care worker, with their ABN.
They will need to go through our regular on-boarding process, and once they have been approved you can hire them through the platform. If you give us a call on 1300 73 65 73, we can prioritise their registration.
Better Caring is one avenue for consumers with home care packages or disability funding to find and choose care and support workers who meet their individual requirements. Providers can support their clients in this process via an organisational login. For more information, or to request an organisation login, call 1300 73 65 73 or see our organisations page.
To be ‘live’ on our platform you will need to complete our registration process and provide us with a current police check, references, and necessary qualifications. Once this is done, a member of our Care Worker Support Team will give you a call to finalise your Better Caring profile.
For the safety of everyone in the community, we encourage you to get in touch if anyone asks you to arrange payment outside of the system.