Signing up to Better Caring is free for both Care Workers and Customers.

Care Workers can also build their Better Caring Profile free of charge. Although they will need to incur the of obtaining their Police Record check or Working with Children Check if they haven’t already got one.

Better Caring covers the cost of public liability, professional indemnity and group accident insurances for all Care Workers operating on the platform. More about Insurance »

Care Workers are independent contractors who set their own hourly rates, availability and care services offered. Care Workers advertise their hourly rates on their Better Caring Profile.  This is a guide and Customers can discuss and agree on the rate and schedule with each individual Care Worker before engaging them.

Better Caring charges Customers a 5% Service Fee on top of the Care Worker’s rate.  We also deduct a 10% Service Fee from payments made to Care Workers. These feed exclude GST.

Charges are not incurred until the care service is confirmed as delivered by a Customer.

All payments are easily tracked online via reports on a personalised dashboard.