Use your NDIS funding to build a crew that’s as individual as you


The support you need to live your life can come from a range of places. Now, there’s one place where you can bring it all together.


Build your support team in three easy steps


1


Search


Sign up to Better Caring for free, search for support workers you click with or bring along a team that you already know and trust.

2


Connect


Contact support workers directly to make sure you mesh. When you find your match, agree rates, hours and services that work for you both.

3


Approve and Pay


Schedule support on your terms, at rates and times that work for you. Payment is automatically made through Better Caring.

Your safety and peace of mind are our top priority


Because quality support is at our core, we selectively approve support workers.



Strict approval process


All support workers meet strict criteria, including reference and key qualification checks.


High safety priority


All support workers undergo police checks and verifications for added peace of mind.


Insurance coverage


All support workers are covered by comprehensive insurance to guarantee peace of mind.

The support team you deserve


Positive, reliable people who bring empathy and true support to you in all aspects of life.


Photo of Jack with his support worker

“The best benefit of using Better Caring was having a really personalised, flexible service that delivered above and beyond our expectations. It’s become a new life for my father. His life is improving, and it’s marvellous.”

–Carolyn C., picture of her father with his support worker

Photo of Quang N.

“I am so excited about Better Caring. All the staff at Better Caring and my support workers are always happy to help. I like being able to choose who supports me and what they help me with. My new support workers are helping me make a plan for the future.”

–Quang N.

“I am so excited about Better Caring. All the staff at Better Caring and my support workers are always happy to help. I like being able to choose who supports me and what they help me with. My new support workers are helping me make a plan for the future.”

–Quang N.

Photo of Quang N.
Picture of Nick D., pictured with his support worker

“Better Caring have provided three excellent and professional carers who regularly support my son, Nick, to participate in varied and fulfilling social activities. They are prepared to work with me as far as times and dates are concerned. They are skilled in all aspects of my son’s needs and have certainly broadened the scope of his community access opportunities.”

–Nick D., pictured with his support worker

Support that fits around your life


Your team might include traditional support such as nursing and personal care, as well as innovative supports that are totally unique to you and your life

Social Support

Get out and about to do the activities you love, or need to attend.

Nursing Services

Qualified professionals you can trust to provide high quality clinical care.

Domestic Assistance

Maintain your daily routines with help around the house and garden.

Personal Care

Day to day assistance with showering, toileting, meal prep or help with medication.

Work and Study

Support to meet your work and education commitments.

Therapy Supports

Qualified Allied Health practitioners to plan and maintain tailored therapy.

Independent Living

Transport assistance and in-home support to maintain your daily routines.

Travel

Going somewhere? Find supported travel options for overseas or domestic trips.

The right support for your life, with the people you choose.

Better Pricing


Use your NDIS funding to achieve significantly more hours of support for less


Our users pay less.


  • Choose & manage the right support to suit your budget with transparent pricing.

  • We cut out the middleman so you can get more hours of support..

  • Pay privately or use your NDIS funding – whether you’re self or agency managed.

Find a support worker

And workers earn more.


  • Workers earn what they deserve by setting their own hourly rates.

  • Lower fees means more of your budget goes directly to your support team.

  • Our system handles payment, so workers can focus on what really matters – you.

Become a support worker

As featured in


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Get Started


Find the right support and make a real difference. Search Australia’s largest and most diverse online community of independent, local home care and support workers.



Still have questions?


Your NDIS funding will be split between the three categories of support; Core Supports, Capacity Building and Capital Funding.

You can use your Core Supports and Capacity Building funding to engage services through the Better Caring platform. If you are self-managing, we can invoice you directly, allowing you to be reimbursed by the NDIA. Alternatively, we can work with your current plan manager to arrange payment for your services.

If you are self-managing, you will be provided with your individual funding from the NDIS to organise and pay directly for your supports. In this case, you do not need anything specific in your plan to be able to access supports through Better Caring.

If you are plan-managing, or have a coordinator of supports who also acts as your approved financial intermediary, then they will be responsible for processing payments to Better Caring on your behalf.

If you are NDIA managing you can still use Better Caring, but there are some additional items that you will need to have in your plan. Contact us and we’ll go through the information that is required.

No, not unless you want to! We can work with your current plan manager or coordinator of supports to find and engage the supports you need though the platform.

We also have a customer care team on hand who can help you to get set up and match you with workers providing the services you’re looking for. We also have a client on-boarding team in some areas who can meet with you in person to establish your Better Caring profile and get you familiarised with the website.

We work closely with the NDIA to assist participants who would like to use Better Caring, but don’t have the appropriate level of plan management in their current plan. Get in touch with us to find out more.