Customer
is the person who needs support and services.

Account Holder
is the person who opened the Better Caring account, and has confirmed that they are authorised to open an account on behalf of the Customer.

Carer
is the person who provides support and services. Carers offering services on Better Caring can choose to offer the following broad services subject to qualifications:

Nursing Services.
To offer Nursing Services you must currently be a Registered Nurse or an Enrolled Nurse and you will have to provide your registration number. Nurses can also indicate if they are prepared to offer Personal Care and Social Care.

Personal Care.
To offer Personal Care, you must have one of the following: a Certificate III or IV in Aged Care or Disabilities, a Nursing Degree or Allied Health Degree (or are working towards one), or two or more years experience working for an Approved Provider or Private Agency. A Personal Carer can also elect to offer Social Support and Domestic Assistance.

Services can include:

  • Shower, Dressing, Grooming
  • Toileting
  • Manual Transfer
  • Assist with medication
  • Dementia Care
  • Palliative Care
  • Disability Care
  • Care Assessment, Planning and Coordination

Social Care and Domestic Assistance.
To offer Social Care and Domestic Assistance you do not require a specific qualification.

Services can include:

  • Companionship
  • Social Outings
  • Meal Preparation
  • Cleaning, Laundry
  • Transport
  • Assistance Shopping
  • Light House work
  • Light Gardening
  • Basic Home Maintenance

“LGBTI”
is an umbrella term to include lesbian, gay, bisexual, transgender, intersex and other sexuality, sex and/or gender diverse people.