At Better Caring, many of our customers are using their NDIS funding to build a community of supports. Luke van Schie, one of our Community Engagement Specialists, hosted a webinar on Thursday 15 February covering this topic, to help educate the many consumers who don’t know yet it’s possible!
If you couldn’t join us, the webinar is embedded below so you can watch when it suits and share with your network. We had a very engaged audience who asked many great questions. We’ve answered these all for you below.
Can Better Caring provide a wider range of services, for example physiotherapists and massage therapists?
Yes, we have Allied Health professionals (occupational therapists, speech pathologists, psychologists and physiotherapists) that deliver these services to the community. If you’re on a really long waiting list, I encouraging you to jump onto the platform and see if there’s someone in your area. Alternatively, if you know a therapist you’d like to engage with your NDIS funding, you can bring them to Better Caring too. Call our team on 1300 73 65 73 to find out how.
Is it true that I can bring workers that I have worked with before to Better Caring?
Yes, one of the best features of Better Caring is not being limited to a finite pool of workers. You can identify any existing supports you may have and bring them to the platform. We can help facilitate and fast track the on-boarding process for this arrangement e.g. insurances, police checks and reference checks are all taken care of. We recommend that you give us a call on 1300 73 65 73 and we can have a chat about your options and what you’re looking for.
Does Better Caring have somewhere to record client notes and shift notes? Can my coordinator access these for review meetings
Yes, workers have to complete shift notes whenever they submit a timesheet. These can be as detailed as you want them to be. If there are specific subjects which need to be discussed in your note, please encourage your worker to do so. When it’s time for the review meeting, you can easily find these notes on the platform for review.
Your coordinator can access these notes if you give them authority to access your account.
If I want to use Better Caring, what do I need to do?
The first thing to do is sign up to the platform. It’s free. You just develop a short profile and then you can search the existing community of support workers to see if there’s anyone suitable in your area. If you get stuck at any stage, please get in touch with our friendly Customer Engagement team based in Sydney. They can be contacted on 1300 73 65 73. We are always here to help you and get lots of compliments about both our helpfulness and our expertise!
How does Better Caring get paid?
As a consumer, you search directly for workers and then negotiate services, schedule and an hourly rate. There is a 5% service fee for the consumer and 10% service fee for the worker. This importantly covers our onboarding and approval process, and insurance, as well as other support provided to our community. You can find out more about our fee structure and comparison to traditional providers here.
If I rate my workers while they are still contracted to me, aren’t I making them more attractive to other? Won’t I risk losing them?
A good review is part of looking after your team and showing you value them. Workers need to get enough work through the platform and giving them a good review will encourage them to stick around longer. A positive review will only make your worker more loyal to you.
Can we find Better Caring on the NDIS portal as a participant and therefore could Better Caring manage the payments through the NDIS?
Better Caring is a new way of accessing your supports, we like our clients and workers to be able to choose the rates they pay, and we’re not a registered as an NDIS provider, subject to the NDIS cap rates. However if you are agency managed, you can still engage supports via the Better Caring platform by hosting your funding with one of our partner providers. Get in touch with us and we can show you how.
Note; If you are self-managing, we can send invoices to you directly so you can claim from the NDIA.
How do I get NDIS funding?
Here’s a link to the NDIA’s access checklist where you can find out whether you are eligible for the NDIS when it rolls out in your area https://www.ndis.gov.au/ndis-access-checklist
Once you know you’re eligible, you can call the NIDA on 1800 800 110 to start the process.
I’m a self-managing NDIS participant and find the Better Caring platform fantastic to use. A couple of support workers I’ve had through other service providers are interested in joining the Better Caring team. If they do, do they have to pay their own insurance? And do they need an ABN?
Our 10% fee for workers covers insurance we’ve arrange on their behalf for any work delivered and paid for through the platform. ABNs are mandatory for any independent worker on the platform. It’s free and easy to apply for, either directly through the Australian Business Register website, or through our partnership with Airtax.
We can also fast track their approval process to make sure you engage with them sooner on the Better Caring platform. Just give us a call on 1300 73 65 73 and we can help you through this process.
Would you like to know more? Find out how you can access the right support for your life, with the people you choose.
Take a different approach to how you manage your NDIS funding and design your dream team of support workers. Get in touch if you’d like to move forward!