How to find the right worker on the Better Caring platform

Community of Care Workers

With over 700 available care and support workers on the Better Caring platform, we’re proud to say that we are Australia’s largest and most diverse online community of workers.

But with all that choice, it’s important that you select a care worker you’re compatible with and someone who matches all your care and support requirements. Here are some tips that will help you find the right match on Better Caring:

Know the level of care or support you need

Care and support workers on the Better Caring platform offer a range of services including;

  • Social support
  • Domestic assistance
  • Nursing services
  • Personal Care

When searching for local care and support workers make sure you select the level of support you require so you can narrow down your results to only those with the correct qualifications and experience.

Advanced search

If you have specific requirements, you can search for care and support using our advanced search feature. For example, if you’re looking for a care worker who has a working with children’s check (WWCC), our advanced search feature saves time and allows you to search for available care workers with a WWCC.

In an industry first, you can also filter your search results based on care worker availability, personality, interests, qualifications and more. Looking for someone who shares your love of animals? With Better Caring, you can find them.

Advanced search

Advanced search

Familiarise yourself with how care and support workers are ranked in search results

The Better Caring platform makes life easier for clients when searching for care workers by providing a ranking system that puts the best matches at the top of search results. The top three spots in search results are ranked by a combination of: location, customer feedback ranking and Better Caring badges. Read more about how care workers are ranked in search results here.

Get to know your care worker by reading their profile in detail

It’s worth taking the time to carefully read through prospective care and support workers’ profiles before you contact them. There, you’ll find their customer feedback, their employment history, list of qualifications, their interests, hobbies and biography. Bios allow our community of care and support workers to provide a more detailed description about themselves and about their motivations to provide care and support to others. If you take the time to carefully read through care workers profiles, you have a greater chance of finding someone who suits you and your situation perfectly.

Meet and greet with the care worker before hiring them

Most care and support workers choose to offer their first hour free (this is indicated on their profile). You can use this hour to meet with the care worker and to see if they are suitable. If the care worker does not offer the first hour free, you can message the care worker directly to ask if they’re interested in meeting at a local cafe for an interview.

Compare rates of other local workers

Care and support workers on the Better Caring platform set their own rates. Those with more experience, or who offer specialist services, such as nursing, or medication assistance, can charge more than those who might be offering domestic or social assistance. You can discuss the rate directly with the worker and agree something that works for you both.

Be flexible with timings and rates, if possible

In order to attract the best care workers, be flexible when negotiating hours and rates. For example, if you require a care or support worker for an hour in the afternoon, you could offer to pay the worker more than their hourly fee or book the worker for more hours. If you do this, there is a higher chance the worker will accept your session request.

Message and hire more than one worker

If you hire two or more care workers, you can rotate shifts between them. Having multiple care workers can also be helpful if one of your care workers is sick and cannot make a shift. Many care workers on the Better Caring platform have a ‘buddy’ system, whereby they make arrangements with other care workers on the platform to cover each other’s shifts in the case of an illness. Consider asking whether your care worker has a similar arrangement if you require a high number of hours each week.

Looking for a care or support worker? Sign up now for free and start searching today.

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About the Author

Natasha Trgo

Natasha Trgo is Marketing Coordinator at Better Caring, a community of independent care workers offering their services directly to clients.