Things to consider when selecting a care worker

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If you are a busy person caring for a loved one, finding good quality home care support will be important to you. Whether you need full-time support or a little extra care to fill the gaps when you can’t be there, finding the right person can be a challenge.

Better Caring makes this easy for you. You can select candidates to interview from our pool of independent care workers offering services from the Better Caring platform. If you’re not sure where to start, here are a few things to think about when you’re speaking to potential workers:

1. Keep it local

Hiring a local home care worker on the platform means they can often be flexible and responsive when you have last minute requirements. With Better Caring’s platform you are able to search by postcode and select candidates who live nearby.

2. Ensuring peace of mind

All care workers on the Better Caring platform are covered by insurances arranged on their behalf. Each worker on the platform also has a current police check and undergoes a strict onboarding process that that includes reference and key qualification checks. Care workers offering specialised services such as nursing also have these specific qualifications checked.

3. Any transport needed?

A big need for many families is transportation for their loved one to doctors’ appointments, physical therapy sessions, social events, entertainment and more. Many care workers on the Better Caring platform have a valid drivers license – so make sure that you include this in your search criteria if you need it.

4. The level of care required

Workers on the Better Caring platform provide a range of services; domestic and social care, personal care, nursing and allied health.

Domestic and social support includes meal preparation, light housekeeping and assistance with daily activities such as reading or accessing the community, whereas personal care includes assistance with day to day needs such as eating, bathing, dressing and toileting. This level involves hands-on care requires a higher level of training than domestic and social care. Nurses can also provide medication assistance or help with specific medical needs.

It’s easy to identify care workers who have the right level of skills, experience and qualifications on the Better Caring platform, with worker profiles clearly displaying their background, diplomas and services offered.

5. After hours support

You will want to have an understanding of the availability of your home care worker outside of regular business hours, and how contactable they will be. Better Caring workers publish their hourly rates for weekend, overnight and after hours care – making it clear upfront what the potential costs would be if you needed additional support outside of regular business hours.

6. Compare rates

Care workers on the Better Caring platform set their own fees – and these can vary considerably. Experienced care workers with specialist skills may charge more than someone offering social and domestic assistance, which does not require any specific qualifications. Remember – the hourly rate you pay is agreed between you and your worker, so make sure you’re  both comfortable with the rate before you make an agreement.

Timesheets, shift notes and payment are all managed through the Better Caring platform, so you don’t need to worry about cash handling.

7. It’s a relationship

Inviting someone into your home to provide care can be a great experience for you, your family, and the care worker. Hiring a care worker through the Better Caring platform means that you can develop an ongoing relationship with someone that understands the needs of your family.

8. Think outside the box!  

These days, aged care is not only about traditional supports. Clients have engaged workers on the Better Caring platform to provide travel assistance, help with using technology, or support to attend a community event. Get creative and think about how some support could help you or a loved one do the things you love.